Locking issue in East Database

Incident Report for Arts Management Systems

Resolved

This incident has been resolved.

Posted Feb 08, 2024 - 19:13 MST

Monitoring

All services have been fully restored. Monitoring to ensure stability

Posted Feb 08, 2024 - 17:02 MST

Update

Database access restored. Web services next.

Posted Feb 08, 2024 - 16:29 MST

Identified

Database access has been temporarily suspended in order to resolve the issue. Updates shortly.

Posted Feb 08, 2024 - 16:27 MST

Investigating

A series of locks have slowed down (or stopped) database interactions. We're investigating the cause.

Posted Feb 08, 2024 - 16:11 MST

This incident affected: Web Sales (East) and TM Desktop Database Access (East).