West web services are unavailable

Incident Report for Arts Management Systems

Resolved

The issue has been removed, and systems are restored.

Posted Feb 19, 2023 - 16:32 MST

Monitoring

Clients are back online, and the problem is removed.

Posted Feb 19, 2023 - 16:10 MST

Update

We are continuing to investigate this issue.

Posted Feb 19, 2023 - 16:04 MST

Update

We have identified the issue and have effected a fix. Clients are coming back online.

Posted Feb 19, 2023 - 16:03 MST

Update

We are continuing to investigate this issue.

Posted Feb 19, 2023 - 16:02 MST

Investigating

We are currently investigating a loss of service for west clients.

Posted Feb 19, 2023 - 14:38 MST

This incident affected: Web Sales (West) and TM Desktop Database Access (West).