Slowness in West Database

Incident Report for Arts Management Systems

Resolved

Recent file monitoring measures (for security) impacted database performance. Database performance should be back to normal.

Posted Feb 06, 2024 - 11:22 MST

Monitoring

A potential fix has been implemented, monitoring

Posted Feb 06, 2024 - 10:44 MST

Update

All database connections have been cycled to attempt to resolve the slow down -- TM Desktop would likely have shown errors as this occurred.

Posted Feb 06, 2024 - 10:36 MST

Investigating

We are currently investigating reports of slowness in the West datacentre

Posted Feb 06, 2024 - 10:27 MST

This incident affected: Web Sales (West) and TM Desktop Database Access (West).