Investigating issues with login and web timeouts

Incident Report for Arts Management Systems

Resolved

This incident has been resolved.

Posted Jul 22, 2024 - 14:10 MDT

Monitoring

All web sales sites have been restored

Posted Jul 22, 2024 - 14:03 MDT

Update

Web sales are being gradually restored now

Posted Jul 22, 2024 - 13:40 MDT

Update

Desktop database access has been restored. Continuuing work to restore web sales access

Posted Jul 22, 2024 - 13:24 MDT

Identified

A hardware failure has resulted in a service outage for both desktop and web access. Our team is working around the issue now.

Posted Jul 22, 2024 - 13:21 MDT

Investigating

We've received alerts indicating that some services may not be functioning in correctly in the West data centre.

Posted Jul 22, 2024 - 13:17 MDT

This incident affected: Web Sales (West) and TM Desktop Database Access (West).